Unit
RCL-SAP
Job Title
Technology Analyst
Job Role
Technology Analyst
Location(s)
Bangalore , India
Hyderabad , India
Mangalore , India
Pune , India
Chennai , India
Chandigarh , India
Responsibilities
Knowledge Management: Document and share own leanings from the project (technically as well as from domain
Perspective), seek information and leverage knowledge from other projects IN ORDER TO drive higher efficiency
Effectiveness and preserve organization knowledge.
Client Management: Participate in handling customers as onsite coordinator IN ORDER TO provide right level of
Information to the customer and the PM and to undertake onsite specific activities of the project to ensure successful
Delivery of the project.
Maintenance: All the activities Listed above IN ORDER TO enhance the application and maintain the Quality as per the
requirements,SLAs.
Production Support: Respond to the issues assigned, do analysis, participate in estimating the effort needed to implement
Solution or work around, suggest / implement work around, communicate to all the stake holder and close the issue as per
The agreed timelines IN ORDER TO ensure support availability as per agreed SLAs
Transition: Participate and Prepare KT sessions, document the understanding, take on shadow support IN ORDER TO
Take up or Transfer the Primary Responsibility activities
Warranty: Respond to production issues, arrive at a solution with inputs from stakeholders, participate in estimating the
Effort needed to implement solution, test and implement the solution IN ORDER TO enable the application availability as per
Agreed Service Levels
Implementation: Participate in creating the implementation plan as per the project level quality plan and work on go live
Activities as per the Implementation plan IN ORDER TO enable productionization of application without any issues
thanks and regards,
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